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Cormon Group
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Technical Support
> User Feedback Report
User Feedback Report (UFR)
Product Information
Product Service Supplied:
Date of Supply and / or Review Period:
Order / Contract No:
Feedback Assessment
Client Name:
Installation Location:
Representatives Name:
Position:
Telephone Number:
Scoring
Product Quality
Poor
Mediocre
Adequate
Good
Excellent
Not Applicable
Service Quality
Poor
Mediocre
Adequate
Good
Excellent
Not Applicable
Project Management
Poor
Mediocre
Adequate
Good
Excellent
Not Applicable
Documentation
Poor
Mediocre
Adequate
Good
Excellent
Not Applicable
Planning & Delivery
Poor
Mediocre
Adequate
Good
Excellent
Not Applicable
Supplier Management
Poor
Mediocre
Adequate
Good
Excellent
Not Applicable
Installation & Commissioning
Poor
Mediocre
Adequate
Good
Excellent
Not Applicable
Health & Safety
Poor
Mediocre
Adequate
Good
Excellent
Not Applicable
Environment
Poor
Mediocre
Adequate
Good
Excellent
Not Applicable
Skills, Competance & Training
Poor
Mediocre
Adequate
Good
Excellent
Not Applicable
Innovation & Improvement
Poor
Mediocre
Adequate
Good
Excellent
Not Applicable
Organisation
Poor
Mediocre
Adequate
Good
Excellent
Not Applicable
Facilities
Poor
Mediocre
Adequate
Good
Excellent
Not Applicable
Commercial Management
Poor
Mediocre
Adequate
Good
Excellent
Not Applicable
Customer Interfaces
Poor
Mediocre
Adequate
Good
Excellent
Not Applicable
Improvements
Please state any Improvements you feel could be made: